Legal

Privacy Policy

PENN HEIGHTS MHP LLC (“we,” “us,” “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

Last updated August 18, 2026

01Information We Collect

Device and Browser Information

When you visit our website, we may collect information about your device, browser type, IP address, location, and interactions with our site. We use cookies and similar tracking technologies for analytics and user experience improvements.

Cookies are small files that contain information sent by a web site that is saved on your computer’s hard drive. Cookies enable us to gather data such as web pages visited, links clicked, and material downloaded. Cookies also are used to put a unique identifier on your computer. This helps us to generate statistics. There are different types of cookies including “browser” cookies (also known as “html cookies”) and Flash cookies (also known as “Local Shared Objects”). You can configure your browser to reject browser cookies or to notify you when browser cookies are offered so that you can accept or reject such cookies. In addition, blocking or deleting browser cookies may not block or delete other types of cookies including Flash cookies.

Personal Information

In addition to the technical data noted above, we also collect the following personal information:

Identity Data (name, date of birth, government ID)
Contact Data (email, phone, address)
Financial Data (bank details, limited payment data)
Transaction Data (purchase history)
Technical Data (IP address, browser data, cookies)
Usage Data (how you use our platform)
Marketing & Communications Data (preferences, opt-ins)
Any other personal information you submit through our website or affiliated website or furnished to us through communications with us and/or affiliates, agents, designees and assigns.

We do not collect sensitive personal data (e.g., race, religion, political beliefs) unless voluntarily provided.

02How Is Your Personal Data Collected?

We collect personal data through direct interactions (registration, subscriptions, requests for marketing to be sent to you), user contributions (content you post on the platform), automated technologies (cookies, analytic tools, etc.), and third parties, including payment providers, analytics, services, entities that direct you to, are located at, or are accessible via our website, business partners, family members, and friends.

You may notify us in writing if you do not wish to be marketed to by us at the address below (please see “How to Opt-Out” below).

03How We Use the Information We Collect

Marketing Purposes

We may disclose personal information collected through communications with us and/or affiliates, agents, designees and assigns or from our website for the following purposes:

To provide information relating to products or services that you requested or that we believe may be of interest to you.
To strategic partners, referral sources, brokers, vendors, suppliers, agents, affiliate, designee, assignee and other third parties who may be involved or interested in extending credit and/or supplying goods or services in connection with the finance transaction.
To secure, protect and enforce the finance contract, legal interests and rights.
To respond to a judicial or governmental order or subpoena or as otherwise required by law.
In connection with a sale, finance, investment, audit or other corporate or financial transaction relating to the business or assets of us or any of our affiliates.
To service providers in areas such as data management, information technology and human resources performing services in support of our website or on behalf of us.
To us and our affiliates, agents, designees, assignees and vendors for marketing, customer service, collections, remarketing or other purposes related to the finance transaction.
For any other legally permissible purpose.

Non-Marketing Purposes

We may use the information we collect for non-marketing purposes including, but not limited to, (1) conducting statistical or demographic analysis; (2) processing, fulfilling, and tracking information request(s); (3) complying with legal and regulatory requirements; (4) protecting and defending us and our affiliates against legal actions or claims; (5) satisfying contractual obligations; (6) evaluating your employment application; and (7) cooperating with law enforcement or other government agencies for purposes of national security, public safety, or matters of public importance when we believe that disclosure of information is necessary or appropriate to protect the public interest (collectively “Non-Marketing Purposes”).

When it is possible to do so, we may link personal information such as your name or e-mail address with non-personal information such as the unique identifier associated with your computer or mobile device. We may also link personal information with other generally or publicly available information to help us identify your preferences or interests. The information we collect may also be merged with information available from other sources such as other subsidiaries that are owned, operated, or affiliated with us.

Sharing within Us and Our Affiliates

Your personal information will be shared with our applicable affiliate(s). We may disclose your personal information to answer your inquiry or to fulfill the purposes of our website or to service providers to process the information on our behalf. In any case, the disclosure of personal information is only to those with a legitimate business reason to access the information. Notwithstanding the above disclosures, we will disclose personal information when required or permitted by law or according to relevant corporate policies.

We do not sell your personal information to any third parties.

04Your Communication Preferences

How to Opt-Out

If you wish to opt-out of receiving marketing solicitations from us, or do not want us to share your personal information for marketing purposes with our business partners or other third parties, or with us, please e-mail us at optout@patriotholdings.com or call us at (702) 550-3808.

05SMS and Text Message Communications

Penn Estates, operated by PENN HEIGHTS MHP LLC, offers an SMS text messaging program for prospective and current residents who choose to receive text messages from us. Participation is entirely voluntary and is never a condition of purchasing, leasing, or receiving any product or service from us.

Mobile Information and Third Parties

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, or lease your mobile phone number or your SMS opt-in data to anyone, and we do not share it with lead generators or data brokers under any circumstances.

How You Opt In

You may opt in to text messages by checking the SMS consent box on a form on this website, by texting us first, by giving your consent verbally to a member of our team, or by completing a printed form at our community office. Consent boxes on this website are never pre-checked and are never required in order to submit a form or to contact us.

Types of Messages You May Receive

Depending on the consent you give, messages may include the following:

Customer care and conversational messages: replies to your questions, tour scheduling and confirmations, tour reminders, homesite reservation updates, application and financing status updates, and appointment follow-ups.
Marketing and promotional messages: newly available homes and homesites, community news and events, pricing or financing offers, and other promotional updates about Penn Estates.

Message Frequency, Rates, and Help

Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Reply STOP to any message to unsubscribe at any time, or reply HELP for assistance. You may also get help by calling us at (724) 949-3588 or emailing info@livepennestates.com.

How to Opt Out of Text Messages

You can cancel the SMS service at any time by texting STOP to the number that messaged you. After you send STOP, we will send you one final message to confirm that you have been unsubscribed, and you will no longer receive text messages from us. If you want to rejoin, sign up again as you did the first time and we will resume sending messages to you. You may also opt out by emailing optout@patriotholdings.com or calling (702) 550-3808.

Opting out of text messages does not remove you from email or phone contact. To opt out of all marketing communications, use the contact details under “How to Opt-Out” above.

06Data Retention

We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or allowed by law.

07Users Under 13 Years of Age

We do not knowingly collect personal information from children under the age of 13 (or under 16 in certain jurisdictions).

08Security

We use reasonable and appropriate physical, electronic, and administrative safeguards to protect personal data from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the nature of the personal information and risks involved in processing that information.

09Access to Personal Information

Upon request, and after providing satisfactory proof of identity, individuals will be given the right to access, rectify, update, or delete the personal information they have provided, and the right to restrict or object to processing and data portability, including automated decision-making. You will also have the right to withdraw consent at any time. You may exercise these rights by emailing our marketing department at optout@patriotholdings.com or calling us at (702) 550-3808.

In addition, you also have the right to unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails.

10Changes and Modifications

We reserve the right to change or replace this Privacy Statement at any time. Changes will be posted with a new “Last Updated” date.

Please review this page periodically to remain apprised of our current policies and practices.

11California Residents Right to Opt-Out

California residents may opt out of the “sale” or “sharing” of their personal information, as defined by the CCPA. This does not include when:

You direct us to disclose your personal information or use us to interact with a third party and the third party does not sell the personal information.
We use or share an identifier solely to alert a third party you have opted out of the sale of your personal information.
Your personal information is transferred as an asset as part of a transaction in which the third party assumes control of all or part of our business, in which case the third party would have to tell you in writing if it materially changes how the information is used or shared; and
We use or share your personal information under a written contract with a service provider necessary to perform a business purpose.

We have not sold personal information about you in the last 12 months and will not do so in the future. Similarly, we do not offer financial incentives to individuals who provide any data to us, or for individuals who opt out in having their data removed or not shared.

We have an opt-out policy in place. If you wish to opt-out of our sharing and your personal information with third parties for marketing purposes, please follow the “How to Opt-Out” instructions under Your Communication Preferences above.